IT specialist, tech support

Personal info:

Bibikov Alexey
Date of birth: 01.08.1994
Residential address: Russia, Ufa
mobile phone: +7 (987) 139-80-67
e-mail: bibikov.94@gmail.com
linkedin: https://t.ly/P5qO

Work experience:

Technical support specialist
07/2018 - present
- Installed and maintained hardware and software components. ERP System Administration, Django administration, work in Google Analytics, CRM

- Analysis of requests to technical support via Skype, phone, helpdesk. Testing some cases/errors. Setting tasks for development departments. Remote connection for setting up peripherals and cash registers. preparation and execution of test cases, checklists, writing bug reports,
-Training and transfer of experience to new technical support staff, writing documentation and guides for the knowledge base, Participation in the improvement of work processes in the technical support department

Graduate Engineering Trainee
06/2017 - 08/2017, 06/2016 - 08/2016, 06/2015 - 08/2015
- Assistant engineer, electronic accounting, configuration and support of operating systems, backup

Professional education:

Ufa State Aviation Technical University (USATU)

Master of Arts - MA

Information systems and technology

2013 – 2020

Skills:

Python, С++, HTML, CSS, PHP, SQL, Assembler
CRM, Django Administration, Google Analytics

MsOffice, Linux, Windows

DB, software, and website Development skills

Preparation and execution of test cases, checklists, writing bug reports.

Soft Skills:
Mentoring, creativity, teamwork, communication, time-management

General skills: responsibility, perseverance, stress tolerance, sociability, purposefulness, initiative, quick learning, teamwork, observation.

Language:
English. Russian.