Shakirov Ravshan

Tashkent Uzbekistan

Nationality : Uzbekistan

A dedicated, self-motivated professional with extensive experience in aviation and hospitality industry. Possesses excellent interpersonal skills plus the ability to communicate concisely and articulately with guest and colleagues. Strong strategic thinker, planner and problem solver with leadership quality for achieving bottom line goals, including managing multi-disciplinary, cross-cultural team towards a common purpose. Enjoys being part of a successful and productive team whilst demonstrating strong leadership potential in a highly competitive and demanding industry sector.

Objective

Managerial positions with chances to lead and develop a winning team and take advantage of well-developed personal knowledge, skills and visions while pursuing an opportunity for further personal and career development.

Management Skills

People development, Team development, Organization Design, Organization Visioning

Business Planning, Sales Account Management.

Market Research, Performance Monitoring

Professional development of documents for reporting, analysis and planning

2011 March- till date Manager Airport Services (Station manager TAS)

“Air Astana” airlines representation in Tashkent

Duties & Responsibilities:

To organize and maintain effective business process within JSC "Air Astana" representative office, represent the interests of the Airline in the airports in cooperation with aviation authorities, border guards, customs authorities on issues related to the organization and provision of aircraft flights airlines, as well as documents relating to the registration, obtaining licenses, and perform other necessary procedures and formalities. To ensure timely registration of passengers and baggage, carry-on baggage and excess baggage on the flight, in accordance with the "Rules of transportation," airline. To act as the official representative of Airline in relations with service companies, organizations and services of the airport, with the right to sign primary documents and acts related to the performance of ground handling of aircraft Airlines at the airport. To control the implementation and the quality of the contract and the agreements concluded with the airport Airlines and other companies and Organizations. To plan, organize and control the delivery of high quality ground services for JSC “Air Astana” in the required scope. To represent the interests of the Airline in the airports before state and public organizations and institutions, corporations and individuals within their competence. To represent the interests of the Airline in the airports in cooperation with aviation authorities, border guards, customs authorities on issues related to the organization and provision of aircraft flights airlines, as well as documents relating to the registration, obtaining licenses, and perform other necessary procedures and formalities. To organize and control timely registration of passengers and baggage, carry-on baggage and excess baggage on the flight, in accordance with the "Rules of transportation," airline. To act as the official representative of Airline in relations with service companies, organizations and services of the airport, with the right to sign primary documents and acts related to the performance of ground handling of aircraft Airlines at the airport.

2009 December – 2011 March Front Office Manager

“Markaziy” Hotel. 5 star property Tashkent Uzbekistan

Duties & Responsibilities:

In charge for daily smooth operation of the Hotel. Responsible for and Manage the Front Office Department. Resolution of guest complaints. Coordinate with the travel agencies and companies with regards to City ledger payments. Coordinate with other departments for all arrivals, departures, no

Shows, room movement, cancellations etc. Following Immigration Rules of Uzbekistan .Developed the SOPs for Front Office. Also act as Core Trainer for Room Division and conduct generic training in coordination with Human Resources Department

2008 December-2009 December Consultant

“Alfakon Systems” Consulting company Tashkent Uzbekistan

Duties & Responsibilities:

The creation and training for certification of quality management system in accordance with the requirements of international standard ISO 9001:2008

Creating Occupational Health and Safety management system in accordance with the requirements of international standard OHSAS 18001:2007

Creating a system of food safety in accordance with the requirements of international standard

ISO 22000:2005.

Creating of environmental management system in accordance with the requirements of international standard ISO 14001:2004

Creating a system of information security in accordance with the requirements of international standard ISO 27001:2005

Creating of Integrated management systems.

The introduction of ISO 9001 in the enterprises

2008 Part time job Airline Representative

Korean Air, Tashkent, Republic of Uzbekistan.

Duties & Responsibilities:

In charge for smooth ground operations in Tashkent International airport for Korean Air aircrafts. Prepare all necessary documents for the meeting and departing of the aircraft (the flight plan, processing telex, weather information) Coordination of activities with all the departments of the airport to serve the aircraft (refuellers, cleaning cabins, technical services, cargo, baggage, the group of charges, Border and Customs Service). Boarding of passengers at the aircraft. Help to mechanic of the aircraft, if needed.

2007- 2008

Front Office Manager

“Uzbekistan” hotel, Tashkent, Republic of Uzbekistan.

Duties & Responsibilities

In charge for daily smooth operation of the Hotel. Responsible for and Manage the Front Office Department. Resolution of guest complaints. Coordinate with the travel agencies and companies with regards to City ledger payments. Coordinate with other departments for all arrivals, departures, no

Shows, room movement, cancellations etc. Following Immigration Rules of Uzbekistan .Developed the SOPs for Front Office. Also act as Core Trainer for Room Division and conduct generic training in coordination with Human Resources Department.

2004- 2007

Airport Services Agent

” Emirates Airlines” Dubai UAE

Duties & Responsibilities

Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations. Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.

Collect briefing sheet and staff allocation, check all the counters equipments and stationary, report technical fault to Mercator through EMACS Provide a proactive service to passengers prior to check-in such as, managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handled efficiently.

Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of EK flights. For flights boarding from remote, ensure the handling procedure applies. Deliver an efficient service at the transfer desks for arriving EK passengers who are connecting to another EK / OAL flights by verifying that their baggage details are recorded in MACS (Mercator Airport Check-in System) prior to checking in passenger and issuing boarding cards and meal voucher where appropriate so that the transfer passengers are processed accurately and expeditiously. Ascertain the handling requirements of the various categories of passengers (e.g. unaccompanied minors, wheelchair, elderly and incapacitated etc.) then ensures that appropriate special services and facilities are provided to meet the special services requirements of the customers.

2003- 2004

Night Manager

“Grand Mir» hotel, Tashkent, Republic of Uzbekistan

Duties & Responsibilities

In charge for daily smooth operation of the Hotel during the evening. Running Night audit report, check all the pasting of the day and correct if there is any discrepancy, assigning room for next day arrival, Monitoring F&B outlet and bar operation during the night time and Morning Breakfast buffet set up for early departure guest. Inspecting rooms for VIP guest arrival during the evening time, preparing daily report to FO manager about evening hotel operation, dealing with guest comments and complaints

2002- 2003

Front Desk Assistant

” Le Royal Meridian Beach Resort and SPA Hotel” 5 star Luxury hotel Dubai UAE

Duties & Responsibilities

Roles and responsibilities include liaising with guests, responsible for providing a warm welcome to the guest, creating itineraries, booking activity and dining reservations, organizing safari trips. Dealing with their opportunities and making sure that each and every guest’s experience exceeds their expectation. Also responsible for guests after their stay by updating their profiles on Resort data bases and having created a relationship that guests feel comfortable should they have any questions or concerns while not on property.

Responsible for front office cashiering procedures. Resolution of guest complaints. Coordinate with the travel agencies and companies with regards to city ledger payments. Coordinate with other departments for all arrivals, departures, no shows, room movement, cancellations etc.

2001-2002

Night Receptionist

“Orzu” hotel. 2star BB hotel Tashkent. Uzbekistan

Duties & Responsibilities

In charge for daily smooth operation of the Hotel during the evening. Running Night audit report, check all the pasting of the day and correct if there is any discrepancy, assigning room for next day arrival. Inspecting rooms for VIP guest arrival during the evening time, preparing daily report to Front Office Manager about evening hotel operation, dealing with guest comments and complaints

Emirates Aviation College. Ground Handling/Passenger Services. Dubai UAE

Math oriented school # 100, Tashkent, Uzbekistan. High school certificate

Tashkent Textile Institute Diploma

Telephone manners/ Fire training, at Royal Meridian. Dubai, UAE

ISO 9001:2008 at Alfakon Systems. Tashkent Uzbekistan

Dangerous goods for passengers handling’’, First aid for the workplace’’/APP-API (USA.AUSTRALIA.NEW ZEALAND), EK Business skills’’/ ‘’Transatlantic Flights Handling’’ in Emirates Aviation College. Dubai UAE

Civil Aviation Security Course, Manual Weight & Balance Narrow & Wide body aircrafts, Dangerous Goods Regulations, Passengers handling Course, Ramp Handling Course in Air Astana training Centre, Almaty Kazakhstan

Word, Excel, Visio, Internet & E-mail

Fidelio 6.2/8, Homax.

GUI Mercator, RTB, ALTEA Amadeus CM/FM Airport Departure Systems

SABRE / AMADEUS Airline Ticket Reservation System

English – fluently speaking and writing

Uzbek – fluently speaking and writing

Russian – fluently speaking and writing