Financier

Experience:

February 2021 - present

Power machines, Management company

Deputy Project Director for Commercial Affairs

-Successful implementation of a turnkey foreign project in terms of financial and economic indicators and project profitability.

-Planning and control of BDR and BDDS indicators for the project.

-Execution of plans for receipts and write-offs of funds, execution of payment schedules.

-Preparation, formation and approval of contracts and additional agreements, including equipment specifications, technical specifications.

- Interaction with the government authorities of the project country for the successful implementation of the project in terms of financial and economic indicators and the profitability of the Project.

-Perform work in SAP.

- Drafting letters to the customer/contractors for the successful implementation of the project.

- Maintaining financial records for the project.

March 2020 — February 2021

Power machines, Management company

Leading Quality Manager

- Registration of complaints and inconsistencies at the stations.

-Filling out electronic complaint cards.

- Gathering data on the causes of nonconformities.

- Organization of elimination of inconsistencies.

-Working in the SAP program

- Preparation of monthly reports and analysis of claims

-Monitoring the implementation of deadlines for the elimination of inconsistencies.

-Control over the development and implementation of corrective and preventive measures.

-Development of standards.

-Development and implementation of regulations.

-Work and implementation of the 8D methodology.

-Development of regulations, roadmap for work in EOS - quality. The key user of EOS is quality. Implementation of the system in the enterprise.

July 2017 — February 2020

Power machines, Management company

Quality Directorate Manager

- Registration of complaints and inconsistencies at the stations.

-Filling out electronic complaint cards.

- Gathering data on the causes of nonconformities.

- Organization of elimination of inconsistencies.

-Working in the SAP program

- Preparation of monthly reports and analysis of claims

-Monitoring the implementation of deadlines for the elimination of inconsistencies.

- Control over the development and implementation of corrective measures.

-Development of standards.

-Development and implementation of regulations.

-Work and implementation of the 8D methodology.

May 2015 - July 2017

INFOTELL, Call Center

Lead Quality Analyst

Evaluation of the quality of the work of the call-center, the development and production department as a whole.

Writing recommendations to improve the level of quality.

Preparation of weekly and monthly analytical reports.

Consideration of customer claims.

Calculation of KPI and salary for employees of the quality department.

Development of new criteria for evaluating the work of operators.

Work with various CRM customers.

Drawing up methods for training operators.

Operator testing.

Training of employees of the quality department.

Translation of the work of the department into the Bitrix program.

March 2014 - April 2015

CDEK

Quality Control Manager

Consideration of customer claims (individuals and legal entities).

Drafting responses to customer letters

Monitoring the timely delivery of problematic goods

Detailed consultation of employees on issues that have arisen

Solving urgent problems with clients

Training of managers of client departments of divisions and franchisees

Organization of the development of measures to improve the quality of services, ensure their timely implementation.

Collaboration with logistics, delivery, warehouses, security departments.

Preparation of monthly reports.

Analysis of video consolidation / deconsolidation of cargo.

Skills

Learnability

Attentiveness

Punctuality

Driving experience

Category B driving license

About me

Specialist with honors "mathematician-economist"

Second higher education in the specialty "welding technologist"

I am studying at the English language school "Chicago".