Head of collection

Summary

· Higher legal education. Experience in debt collection management for more than 15 years, including more than 5 years as Executive Director.

· Successful experience in the organization of debt collection with different types of debts (housing, micro Finance, consumer loans, cards, collateral, debts of legal entities, international debts in Russia and debts another countries, Europe, Asia, debts on receivables, contracts (services, contract, receipt). The ability to interact with the police, services of judicial police officers, judicial authorities, and also with foreign partners.

· Expertise in the development and implementation of management strategies, operational management, territorial development and business expansion, experience in the development and implementation of business models "from scratch". Experience in applying best practices in the organization of work with distressed assets, as well as work with receivables. Ability to build, regulate and implement technological processes for business development and management, to form short-term and long-term plans and budgets. Experience in creating a professional team.

· Strategic thinking, understanding and willingness to respond to environmental changes, project management skills, combined with the ability to coordinate the efforts of many to achieve the company's goals. Confident skills of successful negotiations. Active life position.

Professional experience

Group of Companies (building, food)

11.2017 – н.в.

Head of collection Department

Main task:

KPI, Achievements:

• Organization of debt collection under contracts for the supply of goods with deferred repayment;

• Search debtors. Submission of applications to the police on the grounds of a crime under article 160 of the Criminal code of the Russian Federation. (embezzlement and embezzlement);

• Collection of debts under contracts and subcontracts;

• Carrying out measures to check the company's employees for reliability (control procurement, obtaining information about the actions of responsible employees in suspicious contracts).

• Verification of contractors for large contracts has been introduced. Accounts receivable for 3,000,000 rubles/ month under product delivery agreements were collected;

• Organized the collection of debts 24 000 000 sub-contract;

• The scheme of money laundering by employees of the sales Department by concluding a contract for a smaller amount, and on terms not favorable to the company. Joint work with Police was carried out.

LLC «Collection agency Fortis» (cafortis.ru)

11.2015—11.2017

Finance

General Director (CEO)

Main task:

KPI, Achievements:

• Creation of the company, organization of purchase of the necessary equipment, development and launch of the website and logo of the company;

• Initiation of preparation of job descriptions, regulations, specifications;

• Formation of the regular structure of the company;

• Organization of all business processes;

• Analysis of the market of collection services, the formation of proposals in new market segments. Analysis of sales and promotion, participation in negotiations;

• Organization of work on debts of individuals and legal entities, leasing, collateral and car loans, consumer loans, microfinance, debt on overdraft, debt factoring and housing;

· Opening of Call-center in Omsk;

· Control over the work of the collection Department: under contracts, by stages of recovery ("Soft", "Hard", "Legal", "Post Legal"), by products (microfinance, consumer loans, liens), by zones (B2B, B2C), by region, by collection groups, by employees;

· Project implementation: Agency and Cession portfolios, delay 360+ leasing (terminated contract);

· Sale of the pledged property, which is subject to recovery;

· Participation in the chamber of Commerce on Leasing.

· Providing reports on the work done to the owners of the company.

• Signed 83 long-term contracts with customers for the first year of the company. In 2017, the total number of contracts reached 130;

• Recovered under terminated lease agreements 360+ (49) 80,3% (number of cases 61);

• Closed debts of individuals DPD (360+) – (19 554) 54,5% (number of cases 35 879), (collateral) – DPD (720+) - (239) 28,4 % (number of cases 839), legal entities DPD (720+) -(8) 25% (number of cases 32) with a complete absence of complaints, counter-claims, and criminal cases;

· Business scaling in the Central Federal district, St. Petersburg, southern Federal District , Yekaterinburg, Kazan, Novosibirsk, Sakha (Yakutia) and other regions;

· Implemented SOFTWARE "SuitCRM" (loading/unloading of output forms and reporting), "AutoDialer" (the load on the fulfilled cases per employee increased by 2 times), "Quality assessment system" (no complaints and counter-claims) , "SkipTracing" (received a large amount of additional information and contacts on debtors) , thereby optimized reporting and Analytics of the company, increased the processing of the number of cases, while maintaining the staffing, introduced additional control of the quality of employees and time of active work, organized search for additional information and contacts for a positive result.

Collection agency LLC «ANTEY» (antey-collection.ru)

11.2014—11.2015

Finance

Executive Director

Main task:

KPI, Achievements:

• Organization of business planning, development strategy, regular economic and financial analysis;

• Formation of departments, management of a team of 50 employees;

• Control over the work of the customer service Department, analytical Department;

• Organization of work with personnel: selection, training, adaptation, motivation, development of KPI

• Interaction with banks to purchase assignee portfolios, personal participation in negotiations and tenders;

• Control the receipt of the Decision of the courts, writs of execution and filing of writs bailiffs, working with court bailiffs to seize the property and recover the debt. Interaction with police.

• A recovery strategy has been developed, further control of execution has been introduced;

• Collection departments have been formed. Organized management of departments of collection Soft, Hard Collection, Legal;

• Recovery efficiency at the soft stage (DPD 360+) 72%, Hard (DPD 720+) 33%, Legal 15%

• Implemented control over the processing of personal data;

• Developed and implemented instructions for working with different types of debts;

• Implemented CRM system with improved reporting to optimize the system of work and reporting, organization of analysis of employees, increasing the speed of processing cases.

Collection agency LLC EOS (International company EOS Group GmbH)

02.2012—11.2014

Finance

Distressed assets group leader (B2B&Crossboard)

Main task::

KPI, Achievements:

· Management of the group (3-5 employees) to work with distressed assets (recruitment, training, motivation, setting plans, tasks in the short and long term, monitoring of implementation);

· Analysis of work and distribution of load on the group's employees. Recovery of large and international debts;

· Personal management of cases through: filing an application to the Ministry of internal Affairs on the grounds of a crime, Working with bailiffs, with the inquiry of the Federal bailiff service to initiate cases of non-execution of a court decision;

· Negotiation and conclusion of international agreements with foreign partners. Reporting to the CrossBoard platform;

· Evaluation of the prospects of recovery, the new debt;

· Interaction with the legal Department for debt collection (bankruptcy, liquidation).

· Built a system of working with problem cases. Control of terms and quality of processing of cases, in the entrusted zone, at the soft stage. Management, control and personal participation in recovery at the Hard, Legal stage;

· Implemented a personal fee for the reporting year in the amount of 96 000 000 rubles, for debts with a delay of 360+. The collection of the group amounted to more than 120 000 000 rubles;

· Organized effective collection of international debts in the platform CrossBoard. As a result, 11 international agreements with foreign partners were concluded;

· Successful recovery of strategically important debts, with the amount of debt from 5 000 000 rubles;

· Ranked first in the TOP 3 in the ranking of the company's departments.

Education

2006

Institute of International law and Economics name after A. S, Griboyedov

Lawyer

(Diploma of higher professional education)

Advanced training

2018:

«MBA»

«Management»

(Курсовой сертификат)

2014:

«ЭОС»

«Leadership change»

(Курсовой сертификат)

2014:

«Effective leadership»

(Курсовой сертификат)

Information

• Владение ПК:

Уверенный пользователь, MS Office (Word, Excel), Cronos+, КонтурФокус, Спарк, SuitCRM)

• Иностранные языки:

English C1 (Advanced) Spanish A2

• Driving license:

Category "B", "C".